Refund Policy

Last updated: 5 November 2026

We want you to be happy with Facerizer. This page explains how cancellations and refunds work for our paid plans, Pro and Premium.

1. Free plan

The free plan costs nothing, so there is nothing to refund.

2. Cancelling

• You can cancel a paid plan at any time.
• After you cancel, you keep your paid features until the end of the period you already paid for. We do not charge you again.

3. When we give a refund

• Charged by mistake or twice: we refund the extra amount in full.
• First purchase: if you are not happy, you can ask for a refund within 7 days of your first payment, as long as you have used no more than one analysis on that plan.
• Service problem: if a fault on our side stops you from using what you paid for and we cannot fix it, we will refund the affected period.

4. When we do not give a refund

• For a period that has already been used, after the 7 days above.
• Because you did not like the AI suggestions. Suggestions are general guidance, as explained in our Terms.
• If your account was closed for breaking our Terms.

5. How to ask

Email facerizer@gmail.com from the email address on your account. Please tell us the date and amount of the payment. We reply within 2 business days.

6. How refunds are paid

Approved refunds go back to the original payment method, in the same currency you paid in. Banks and payment providers usually take 5 to 7 business days to show the money. If you paid in US dollars, the amount on your bank statement may differ slightly because of your bank's exchange rate and fees.

7. Contact